Professional secretary or administrator has an essential role to play in ensuring efficient and effective achievement of the organisation’s objectives. A two-day intensive training workshop was conducted on 1 and 2 December 2011, focused on improving the professionalism and conduct of an office employee in managing the rising challenges of today’s corporate work environment. Delivered at a very fast pace and energetic manner, the workshop utilised group activities to the best effect. Participants had the opportunity to examine the best practice and to learn from one another.
At the end of the course, participants were able to develop higher sense of motivation and enhance their professional skills at work particularly in delivering superior quality support services and displaying a highly professional image at all times.